18 Sep 2024 08:12 PM
18 Sep 2024 08:15 PM
Posted by a Superuser, not a Sky employee. Find out more
@Beckib91 wrote:
I've already paid my bill this moth and sky have taken my bill out again
You should not need to make manual payments as you must have a monthly payment method setup of which Sky will take it automatically from you so making this payment to close to your billing date is to late to stop Sky from taking it so going forward let Sky take the payment as there is no need to make any payment yourself.
19 Sep 2024 02:55 AM
19 Sep 2024 04:58 AM
Posted by a Superuser, not a Sky employee. Find out moreYour duplicate posts asking for escalation have been removed. Any action by the Messaging Team would be duplicating what Sky have already told you in that they are processing the refund and it should take 3-5 working days. You should receive it at the beginning of next week.
19 Sep 2024 06:02 AM
Posted by a Superuser, not a Sky employee. Find out more
@Beckib91 wrote:
Sky have said that they will refund the money but can tame anything upto 3-5 working days to be refunded to me but that's my only money just wondering if there's any way it can be sped up as I've got a son at home
As the refund has already been processed then you'll need to wait, it can't be sped up.
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