Taken bill amount twice

[Mrs+Clarke+0895]

Had a email saying you needed a payment for the lastest bill. I paid it straight away. Then you still took it out automatically. Now my account is in credit. I would like a refund please so I can pay my other bills.

[Daniel0210]

@Mrs+Clarke+0895 
If you have a continuous payment method set up you should never need to make a manual payment. A credit will now appear on your account for the amount you have overpaid. This will be used to pay your next bill so on that bill date no money should be taken from your account. If you want the overpayment refunded to you, you should ring Sky.

I would suggest not making manual payments as automated payments may not be prevented.

[caesarome]

Are you sure the email was from Sky and if it was is your payment method a direct debit ?

[Kemba]

This has literally happened to me twice now. Email saying payment due so payed straight away as didn't want my bill not to be paid and now 2 payments again.

[caesarome]

The only reason you would receive an email is if the bill was not paid via the payment method you have set up on your account so if a direct debit failed for some reason. If your bill is usually taken via the DD and this happens Sky will always try again 10 days later so you wouldn't need to pay it yourself as doing doesn't stop them from raking it second time around.

[tonysam]

Have done the same to me but it has cleared my bank account and left me with no money. After speaking to somebody who told me they could do an instant refund but would not not be there until monday because bank was closed they offered a good will gesture of £15  Tesco voucher.  After speaking today because I still can't access the voucher was told that refund hadn't been processed due to @'technical glitch' but then said they were unable to do instant refund so had to give card details and it will take 2-3 days so am left with nomoney till then.   Thanks Sky

[Mark39]

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@tonysam wrote:

Have done the same to me but it has cleared my bank account and left me with no money. After speaking to somebody who told me they could do an instant refund but would not not be there until monday because bank was closed....

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Never heard of instant refunds. I suppose the adviser might process it instantly but the banking system, limits receipt into your bank account to 3 working days.

[caesarome]

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@tonysam wrote:

Have done the same to me 

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So you paid your bill as well when you didn't need to as it was taken via your payment method, if so and you have spoken to Sky about getting your manual payment returned then this isn't going to happen over the weekend as the banks themselves doesn't process such payments until a Monday at the earliest.

[tonysam]

He said he had spoken to his supervisor to be able to do it. I think he was lying and tried to get the persoin I spoke to today to admit as much but answered all questions like a politician.  Ended with him syaing he would get the person I spoke to yesterday to contact me but surprise so far nothing.

[caesarome]

If you want we can alert Sky's messaging team to look into this for you but again the refund will not be with you until after the weekend for the reasons already stated but they can check to see if it has been issued for you so let us know if you want us to alert them for you.