Take two direct debits

[Kateford]

I currently have Sky stream and Sky fibre in my name since November 2023. Previously we had Sky Q and broadband in my husbands name at the same address. We ended the Sky q and broadband in his name and returned all the equipment. We started a new contract in my name as it was cheaper as a new customer. We were sent all the equipment including a new router. Sky then started taking a direct debits for the new Sky stream and Sky fibre. They had cancelled the direct debit for my husbands Sky q however we have just noticed they are still taking a direct debit for the Sky broadband in his name.

[caesarome]

You will need to call Sky about this.

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

When you do call say nothing when the bot speaks to you about what your call is about as it should then route you to somebody.