TNT sports cancellation

[S7ava1986]

Why is sky so difficult to cancel something. You can't do it via virtual chat, you can't do it through the app! 

I have emailed and not had a response in 6 days. They make it so difficult in a hope to go past your cooling off period. TNT is a rolling monthly contract but yet I can't seem to cancel it. 13 years with sky and I actually hate using them

[Mark39 · Accepted solution]

The most efficient way of canceling is to call.

Sky need to verify your identity to cancel and they can't do that from an email alone, so they'll need to call you back at some point.

[TimmyBGood]

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@S7ava1986 wrote:

I have emailed and not had a response in 6 days. 

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As Sky doesn't maintain or publish any email address for such purposes, that's probably not surprising.

[caesarome]

@S7ava1986 

Have you checked to see if you can do this via here:

https://www.sky.com/mysky/tv/tv-packs

[S7ava1986]

It's not an option on there unfortunately