Discussion topic: Switched to EE. SKY have been taking monthly payments for a year as well as EE. I want a refund.
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Message posted on 02 Oct 2025 03:23 PM
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Switched to EE. SKY have been taking monthly payments for a year as well as EE. I want a refund.
I am awaiting a reply to me email regarding a refund of monies that both SKY and EE are taking from my bank.
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Message posted on 02 Oct 2025 03:30 PM - last edited: 02 Oct 2025 03:33 PM
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Re: Switched to EE. SKY have been taking monthly payments for a year as well as EE. I want a refund.
@ChrisM11 you aren't addressing sky posting here we're a customer ➡️ customer help forum only
how did you cancel and which services did you cancel , did you also receive email confirmation accepting the cancellation
note the one touch switch service only covers broadband any tv service is the responsibility of the customer to cancel so if you didn't give sky the required notice to cancel they will rightfully continue to take payment and no refund will be due for tv services
Message posted on 02 Oct 2025 03:36 PM - last edited: 02 Oct 2025 03:36 PM
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Re: Switched to EE. SKY have been taking monthly payments for a year as well as EE. I want a refund.
As above, if you believe you 'switched' TV services then you didn't. You will still have a Sky account and will be liable for paying it regardless of whether you've used it or not. (i.e. no refund)
If it was broadband and there was some issue with OneTouchSwitch then you may have a complaint (but equally could be with EE if they did not notify Sky correctly)
Message posted on 02 Oct 2025 03:36 PM
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Re: Switched to EE. SKY have been taking monthly payments for a year as well as EE. I want a refund.
@ChrisM11 wrote:
I am awaiting a reply to me email
And Sky don't use email as a general communication method.
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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