Switch to a previously used email account

[Matt250]

I have recently re-signed with Sky after leaving and going to Virgin. I inadvertantly set up my new sky order (and therefoe an account) under my Virgin media email address which will expire after I leave Virgin. I therefore want to change my new account email address (@ntlworld.com) to my previously used one (@gmail.com) but it seems that Sky has kept this active even tho there's no products for the last 18month which is preventing me from being able to change my "new" account to my @Gmail.com email. Any thoughts?

[caesarome · Accepted solution]

All you should need to do is to login to your previous Sky account and remove the email address from it as doing so should then free it up allowing it to then be used to replace your ntlworld one in your new account.