This is a bit long winded so bear with me.
Due to very poor service provided by Virgin I decided months ago that I would return to Sky at the of my contract on 26th May 25.
In mid April I contacted Sky and arranged to have my broadband and Sky Q installed on 23rd May.
On 28th April I contacted Virgin and told them I would not be renewing my contract at the end of my current deal and had arranged to move to Sky, during the discussion the operator asked me if I would be using Easy Switch. I had no idea what this was so she explained that Virgin and Sky would arrange the switch in the background and it was the easisest method. I agreed to do this, I stress at no point was I told to make contact with Sky to discuss this with them.
My new service was installed as planned but then my issue started.
Early June I received a bill from Virgin for £193 for my June service. I contacted them to explain I had cancelled my service at the end of April but was told that I hadn't done so as I had elected to use Switch which was offered by the operator. I was told that the operator wouldn't have offered it as they can't do so and that I told the operator that I would be using easy switch, I tried to explain that I had no idea what easy switch was so how could I have done so which fell on deaf ears.
I then contacted Sky to explain the situation and was told that I could claim the final charge back from them by using the Switch Credit process which I did by sending the final bill and payment confirmation. However I have now received a request for confirmation that the charge was for an early contract termination which it wasn't. So I cannot send them anything so I guess that's the end of my claim.
To make matters worse because I didn't officially trigger the end of my Virgin contract until June they are looking for the July payment as well. I am now stuck in a situation where I feel so wronged yet helpless as to what to do and sitting on an unpaid bill which could affect my credit rating if I don't pay it.
I've asked for a copy of the telephone comms I had at the end of April but this will take up to 90 days to be received.
Can anyone suggest anything I can do or do I just have to suck it up as as bad experience and accept a £360 loss?
