This discussion topic has been answered Discussion topic: Suspicious Email - Repayment of Credit Balance
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Message posted on 12 Sep 2025 05:24 PM
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Re: Suspicious Email - Repayment of Credit Balance
Have you ever left Sky in the past and then returned after being away for a year or longer because if so this might relate to an old closed account.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on
12 Sep 2025
05:47 PM
- last edited:
15 Sep 2025
09:38 AM
by
SpaceSparkie
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Re: Suspicious Email - Repayment of Credit Balance
I phoned Sky on their customer service number and they confirmed... so should be ok. [removed]
Moderator Actions: Removed phone number
Message posted on 12 Sep 2025 06:37 PM
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Re: Suspicious Email - Repayment of Credit Balance
For the sake of anyone else who comes looking at the thread.
Rang the sky call center and they confirmed I was due a refund and it was something to do with when I moved from Sky Q to Sky glass.
Also, don't bother speaking with anyone in a Sky shoo, he said delete the email and forget about it. Glad I called the call center.
Message posted on 20 Sep 2025 08:29 PM
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Re: Suspicious Email - Repayment of Credit Balance
Came here puzzled, an email that looks like a scam but is seemingy real?? Bit of back ground my email just mentions a £3.10 credit due, sent to my email address that is currently active with a sky q subscription but after reading a second time the logo is for Sky mobile. My wifes mobile was with sky a few years back until they went silly with their prices. I wonder was Sky Mobile separate from Sky TV which I still have? I've been a Sky subscriber from the early days (1988!) initially via my parents and I've used various email addresses in the past 40 years between contracts and moving houses. I now work as an IT tech (jointly responsible for email) for an isp and aside for the domain they are using which I didn't even knew existed ,the email seems to check out as genuine. However this is exactly the sort of email our security team would think up as a training exercise for our staff - maybe working in tech I'm just sceptical! I think I'll give sky a ring next week and see if they'll give me my £3.10 credit maybe even they'll even credit against this month bill.
Message posted on 20 Sep 2025 09:48 PM
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Re: Suspicious Email - Repayment of Credit Balance
Just received my £77 on Wednesday from some 2023 ..: I think these emails are automated....probably AI ... bring it on 🤣🤣🤣.... it's not a scam .... but but but at £3 you have to weigh cost and benefit .... I called customer services to confirm ... but it was worth it coz if the amount.... up to you
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