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This discussion topic has been answered Discussion topic: Suspicious Email - Repayment of Credit Balance

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This message was authored by: caesarome

Re: Suspicious Email - Repayment of Credit Balance

Posted by a Superuser, not a Sky employee. Find out more

@Corvus94 

Have you ever left Sky in the past and then returned after being away for a year or longer because if so this might relate to an old closed account.

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This message was authored by: DeltaC

Re: Suspicious Email - Repayment of Credit Balance

I phoned Sky on their customer service number and they confirmed... so should be ok. [removed]

 

Moderator Actions: Removed phone number

 

This message was authored by: Corvus94

Re: Suspicious Email - Repayment of Credit Balance

For the sake of anyone else who comes looking at the thread.

 

Rang the sky call center and they confirmed I was due a refund and it was something to do with when I moved from Sky Q to Sky glass.

 

Also, don't bother speaking with anyone in a Sky shoo, he said delete the email and forget about it.  Glad I called the call center.

This message was authored by: rcmacc

Re: Suspicious Email - Repayment of Credit Balance

Came here puzzled, an email that looks like a scam but is seemingy real??   Bit of back ground my email just mentions a £3.10 credit due, sent to my email address that is currently active with a sky q  subscription but after reading a second time the logo is for Sky mobile. My wifes mobile was with sky a few years back until they went silly with their prices. I wonder was Sky Mobile separate from Sky TV which I still have? I've been a Sky subscriber from the early days (1988!) initially via my parents and I've used various email addresses in the past 40 years between contracts and moving houses. I now work as an IT tech (jointly responsible for email) for an isp and aside for the domain they are using which I didn't even knew existed ,the email seems to check out as genuine. However this is exactly the sort of email our security team would think up as a training exercise for our staff - maybe working in tech I'm just sceptical! I think I'll give sky a ring next week and see if they'll give me my £3.10 credit maybe even they'll even credit against this month bill.

This message was authored by: DeltaC

Re: Suspicious Email - Repayment of Credit Balance

Just received my £77 on Wednesday from some 2023 ..: I think these emails are automated....probably AI ... bring it on 🤣🤣🤣.... it's not a scam .... but but but at £3 you have to weigh cost and benefit .... I called customer services to confirm ... but it was worth it coz if the amount.... up to you 

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