Refund back to bank account

[adrian_read]

I've today received an email from Sky advised that I have a credit balance which they'd like to refund to me. The phone number provided is an automated service, telling me that they can raise a cheque and post it to the address listed on my account. The reason I have a credit balance is that I've moved house so will not receive a cheque posted to my old address. There doesn't seem to be any way of setting a forwarding address, Sky's automated assistant can't help, and I cannot find any phone numbers to actually speak to anyone. Can anyone please assist?

[GD1]

@adrian_read  Do you still have your bank details on your old account?

[adrian_read]

Sadly not. I paid by direct debit which has since been cancelled. The credit looks like it's been there since January but this is the first I've heard of it.

[GD1]

@adrian_read   To get you some help with this I have escalated your post to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[adrian_read]

Thank you 🙂

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Jojo98x]

I had an email to say I have outstanding balance but had to phone a number, is this genuine.

thanks

[caesarome]

@Jojo98x 

It is an email from Sky because presumably you have left Sky and had forgotten that there was an outstanding credit that was owed to you. If you want to check then see if you can login to your account here to see if the credit is present:

https://www.sky.com/bill/tv-broadband-talk

[Scimitarse5a]

Received email purporting to be from Sky saying i have a credit balance and to ring them on a freecall number.99% sure this is a scam????

[GD1]

@Scimitarse5a  The email is valid

[Mark39]

Sky are currently writing to customers with an outstanding balance so it may be genuine. You can check by looking at your online Sky account.

[caesarome]

You will have been sent that email @Scimitarse5a because presumably you have left Sky and there is still a credit on it that needs refunding, so as there is no payment method set up then you will need to call the number on the email.

[chrisw1950]

I have received an email allegedly form yoursleves stating I have a refund due, and to call [removed], is this legitimate

Moderator Notes: Removed Phone Number

[SKEL2]

I have received an email to my christian name saying I am due a refund on my account (I closed my account in May 25), not sure if this is genuine and I am relucatant to call the number [removed] - is this a sky number please?

Moderator Notes: Removed Phone Number

[SKY1992bf]

@SKEL2  the email has been verified as genuine 

if you sign in to your old account you should see a credit on it for the corresponding amount