Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account

[Nick789uk]

Thank you for your advice I do realise that it takes time to investigate but heared nothing would have been great to get some sort of acknolegment from them that it is being looked into.

[Nick789uk]

Hi no nothing has been sorted out yet even though I have emailed them a second time and they have not got back to me.

[MightyQuinn]

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@Nick789uk wrote:

I have emailed them a second time and they have not got back to me.

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Hi @Nick789uk   As we believe that Sky do not use email as a method of inbound communication, how did you manage that?

[Nick789uk]

Went on to their how to make a complaint page and it gives you a few different options on how to contact them one is email, as I said the first email got a responce but the second I am still waiting been over 10 days now so not happy about it, going to take further action if they do not resond, as this is causingb anixity.

[dbossom]

For what it's worth...  After resolving (patiently  and painfully) this exact scam for my 89-year-old mother-in-law in August, I wrote to Sky Complaints Dept (at the Livingston, EH54 7DD address) detailing her/my experience and making some constructive suggestions for how they could improve handling of these worrying situations for the elderly/vulnerable.

Posted 11th August, recorded delivery, received with receipt 12th August.  

Absolutely nothing heard back.

[Nick789uk]

They are still charging me for the two phones that were scammed  as I said if I hear nothing from them I will be taking futher action.

[ssingh1972]

URGENT SCAM

Nobody in the uk is answering my calls, trying to inform sky of fraud this is a joke i am a diamond vip customer and have been treated very poorly

[dbossom]

I feel your pain. If the scam has just happened, you may have to settle in and be patient. You can certainly log the fraud to customer services by phone (when they answer) but then it seems that one has to wait for the fraud team to contact the customer rather than the other way round. Took about 10 days in our case. 

[Daniel0210]

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@ssingh1972 wrote:

Nobody in the uk is answering my calls, trying to inform sky of fraud 

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@ssingh1972 @

Calls will be answered, not necessarily by an agent in the UK though. There is probably a queue to speak to an agent.