Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account

[Nick789uk]

Thank you for your advice I do realise that it takes time to investigate but heared nothing would have been great to get some sort of acknolegment from them that it is being looked into.

[Nick789uk]

Hi no nothing has been sorted out yet even though I have emailed them a second time and they have not got back to me.

[MightyQuinn]

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@Nick789uk wrote:

I have emailed them a second time and they have not got back to me.

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Hi @Nick789uk   As we believe that Sky do not use email as a method of inbound communication, how did you manage that?

[Nick789uk]

Went on to their how to make a complaint page and it gives you a few different options on how to contact them one is email, as I said the first email got a responce but the second I am still waiting been over 10 days now so not happy about it, going to take further action if they do not resond, as this is causingb anixity.

[dbossom]

For what it's worth...  After resolving (patiently  and painfully) this exact scam for my 89-year-old mother-in-law in August, I wrote to Sky Complaints Dept (at the Livingston, EH54 7DD address) detailing her/my experience and making some constructive suggestions for how they could improve handling of these worrying situations for the elderly/vulnerable.

Posted 11th August, recorded delivery, received with receipt 12th August.  

Absolutely nothing heard back.

[Nick789uk]

They are still charging me for the two phones that were scammed  as I said if I hear nothing from them I will be taking futher action.