This discussion topic has been answered Discussion topic: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
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Message posted on 04 Sep 2025 02:37 PM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
Thank you for your advice I do realise that it takes time to investigate but heared nothing would have been great to get some sort of acknolegment from them that it is being looked into.
Message posted on 14 Oct 2025 07:41 AM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
Hi no nothing has been sorted out yet even though I have emailed them a second time and they have not got back to me.
Message posted on 14 Oct 2025 09:44 AM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
@Nick789uk wrote:I have emailed them a second time and they have not got back to me.
Hi @Nick789uk As we believe that Sky do not use email as a method of inbound communication, how did you manage that?
Message posted on 14 Oct 2025 11:53 AM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
Went on to their how to make a complaint page and it gives you a few different options on how to contact them one is email, as I said the first email got a responce but the second I am still waiting been over 10 days now so not happy about it, going to take further action if they do not resond, as this is causingb anixity.
Message posted on 14 Oct 2025 12:03 PM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
For what it's worth... After resolving (patiently and painfully) this exact scam for my 89-year-old mother-in-law in August, I wrote to Sky Complaints Dept (at the Livingston, EH54 7DD address) detailing her/my experience and making some constructive suggestions for how they could improve handling of these worrying situations for the elderly/vulnerable.
Posted 11th August, recorded delivery, received with receipt 12th August.
Absolutely nothing heard back.
Message posted on 14 Oct 2025 12:31 PM
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Re: Subject: Urgent Scam Report — Impersonation of Sky, Fraudulent Orders Made on My Account
They are still charging me for the two phones that were scammed as I said if I hear nothing from them I will be taking futher action.
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