Stuck on 'let's find your account' on MySky

[GeeHxC]

Hello! I've seen some old posts about this too but in a nutshell, I've just signed up to Sky but can't seem to fully register with 'MySky'.  I've tried entering in my postcode with/without spaces, deleting the app, reinstalling it etc and it just won't get past this screen.

It looks as though the issue has been escalated in previous cases, I can't seem to find a fix I can action on my end. 

Any help would be greatly appreciated. 

Thank you! 

[caesarome]

@GeeHxC 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours.
This isn't a live chat so replies are not instant.

[GeeHxC]

Awesome, thanks so much! 

[Greenfingers001]

Thanks for escalating this. We’ve sent @GeeHxC an invite to chat.

[Faye261]

Hi, my account is stuck on that now please can you help? Thanks!

[caesarome]

@Faye261 

What are you stuck at ?

[Kweff84]

Just rejoined sky and im stuck on the same screen using the app, if anyone could kindly help!

cheers!