20 Nov 2023 09:59 PM
Struggling to pay this months bill, would sky be able to add it onto next months bill, thanks
20 Nov 2023 10:07 PMPosted by a Superuser, not a Sky employee. Find out more
That is difficult for us to answer as more often that not if a bill isn't paid then services are suspended until that bill has been paid. If you pay by direct debit then Sky will try again 10 days later and it is only after the second attempt has failed will your services be restricted.
Sometimes if a bill isn't paid then it can be added to the next bill but it is impossible for any of us here to say if this will happen to you.
20 Nov 2023 10:37 PM
You are best calling Sky and seeing if they can do anything for you. It's best to do this before you default on a bill.
As suggested above once a bill hasn't been paid and is marked as overdue the account automatically gets suspended and the Sky customer services team will be completely unable to assist until the monies due has been paid.
21 Nov 2023 05:10 AMPosted by a Superuser, not a Sky employee. Find out more
What normally happens is if you have a Direct Debit set up and the payment fails on the normal payment date Sky will attempt it again 10 calendar days later.
(At this point don’t be tempted to make a manual payment as it's likely to go towards the following months bill, leaving your current bill unpaid and you subsequently restricted).
After 10 days, if that second automatic attempt also fails Sky may send a text and/or email notifying you that your payment has failed again and you then have a day or two before they restrict your services.
If you have a Continuous Card payment method set up, if the payment fails Sky send the text/email notification about the failed payment and you usually have about 2/3 days before being restricted. There is only 1 attempt made for a card payment, so if this has failed, you will need to pay manually and then reset the payment method for next month.
Restrictions are an automated process and we’ve been told Customer Service agents can’t stop it… even if you’re told otherwise.
Sky don’t allow payment plans (except on a legitimately closed account) or a promise to pay on or by a certain date. This link may also provide some advice
If your services end up being restricted you will:-
(1) have to pay what you owe in full
(2) set up a new continuous payment method
(3) wait for the payment to reach Skys account.
Then your services should be reinstated automatically but not necessarily instantly.
If you are behind with Stream or Glass payments also see the information on this link:
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