Discussion topic: Struggling to pay my bill

This message was authored by: NADINE2K9 · ‎14 Oct 2024

Hi can I get a sky payment holiday I've just got my own house afterbleaving an abusive relationship so I'm struggling at the minute to pay my bills and I've been cut off and also suffer mental health condition so need my mobile on

Thank you

This message was authored by: GD1 · ‎15 Oct 2024

@NADINE2K9 Payment holidays apply to credit agreements for Mobile & Glass TV's (if bought on credit) there isn't a payment holiday for Broadband, TV or Data plans. See here for unfo regarding outstanding bills and debt advise https://www.sky.com/help/home/your-account/cost-of-living/articles/billing-and-debt-management

For payment holidays see this link https://www.sky.com/help/articles/sky-payment-holiday

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: Daniel0210 · ‎15 Oct 2024

@NADINE2K9

This link explains payment holidays for mobile and Sky Glass subscriptions. I'm not sure if it can be applied when your services are already restricted … you may have to pay what you owe first and re-set a payment method.

https://www.sky.com/help/articles/sky-payment-holiday

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards and NOT via Direct Messaging
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

Discussion topic: Struggling to pay my bill

Struggling to pay my bill

All Replies

Re: Struggling to pay my bill

Re: Struggling to pay my bill

Was this discussion not helpful?

Search Sky Community

Start a new discussion