Still waiting for refund of credit on final bill

[Nathanial]

Hi there,

I switched away from Sky Broadband and Talk on September 12, 2025. My final bill (for October) is showing as c. £50 in credit, but I still have not received a refund, despite more than six weeks passing. How can I go about getting this balance refunded to my original payment method? I note that my direct debit is still active and has not been cancelled.

Thanks for your help!

[Daniel0210 · Accepted solution]

@Nathanial 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.