Still waiting for refund of credit on final bill

[Nathanial]

Hi there,

I switched away from Sky Broadband and Talk on September 12, 2025. My final bill (for October) is showing as c. £50 in credit, but I still have not received a refund, despite more than six weeks passing. How can I go about getting this balance refunded to my original payment method? I note that my direct debit is still active and has not been cancelled.

Thanks for your help!

[Daniel0210 · Accepted solution]

@Nathanial 

Refunds should normally take about six weeks from the last day of connection but posts on here suggest it's taking a bit longer.

We used to escalate this to Sky on here via their Community Messaging Team but unfortunately that process is currently unavallable and we don't know when it'll return.

You will therefore need to contact Sky and speak to an agent by other means; either by calling, or initially through Sky Assistant or via social media, Providing your payment method is still active they should then be able to refund it in 3-5 WORKING days.

[James1751]

I am in the same situation. I switched away from Sky Broadband to a different provider on 23rd September, which is now over 6 weeks ago (today 7th Nov). I have a credit for over £45 on my final bill, which has still not been refunded to me. My direct debit remains active. I tried talking to the Help Chat Bot, but it did not accept "refund final bill credit", and it just kept offering me options which were not relevant. 

It should not be this difficult for customers to get their credit on account money back once they have left Sky. This puts me off ever taking any Sky services again in the future.

[Daniel0210]

@James1751 

Although there may be an initial queue to speak to an agent calling will be the quickest method.