Still waiting for credit after cancelling sky in November, account shows credit

[nineropes]

My sky broadband was cancelled on Nov 25 2024, another payment was taken in Dec 2024.  There is a credit in my account saying it will be refunded against my next bill, as that bill date has now passed, I was expecting the refund in my account as my payment account is still active with sky

[caesarome · Accepted solution]

@nineropes 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[nineropes]

Hi, still not received anything from sky, either refund or any contact

[caesarome]

I can see your post was escalated on the 20th December so hopefully they will contact you this time so check back later to see if they have.

[Greenfingers001]

Thanks for escalating this. We’ve sent @nineropes an invite to chat.