Hi. I'd like some advice on how mych comoensation i should push for when my broadband is finally connected. Here is a summary of my 'journey' so far:
16th Feb 2024 my ultrafast full fibre broadband should have been connected. It wasn't...3 bt engineers scratched their heads for over 4 hours before deciding someone with 'more skills' would have to come and take a look!
luckily my virgin broadband didn't end for another week so no problems.
19th feb another engineer said the other 3 had tried to connect to the wrong box. Couldn't do anything that day. Spoke to sky and told to wait for an update on 27th only to be told the same info the engineer had told me himself.
I then had further updates dates naively thinking that each time it would be to say the broadband was ready to go so I asked the virgin contract to run for a further week then stop as it would then be double the price I was paying before.
to cut a long story short...bt engineers will dig up the road to lay something that's missing on 11th April and I should have my full fibre running by 16th. In the meantime I was to have my copper reconnected on a temporary free for the first month contract which would be reconnected on 18th March (2 weeks after decision made for copper to be reinstated). Changed date to 20th when someone would be at home. Sky sent a text that no one needed to enter the property so I went to work without waking my son. The bt engineer decided he did need to get in and rang the ring doorbell (which doesn't work without WiFi). No answer so he went away. I rang sky in a very frustrated state...I teach and can't plan at home remotely so I'm spending all my evenings and weekends at work to plan etc. the ring doorbell doesn't work without WiFi so security is off and someone has previously tried to steal my sons motorbike. We have no telly and I'm having to buy extra data (now up to £200+) for all of us. The best they could do was open a complaint and book bt for earliest visit on 5th April.
So to today, 5th April...the bt engineer came. He was only instructed to connect from green cabinet. When he rang to tell me i said no he needed to access my property. I've waited in all day. He said he'd have to cancel. I said no...come and have a look. Lucky he did as the original engineers cut my copper wire and used it to pull the full fibre cable across the road so I have no copper to reconnect. I have rung sky and I have to wait 3-5 working days for someone to ring me back and no doubt try to book bt again by which time my full fibre should be up and running.
so to my original question...how much compensation should I be pushing for once connected? Sorry for long message and rant and TIA
