Still getting charged for channels I don’t have

[Sta2]

I cancelled sky sports with immediate effect yet it still shows on my bill and future bills. I want my money back.

[MarkGoldsmith]

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@Sta2 wrote:

I cancelled sky sports with immediate effect yet it still shows on my bill and future bills. I want my money back.

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You can't cancel with immediate effect, you have to give 31 days notice.

[Daniel0210]

@Sta2 

Charges for Sky Sports continue during the notice period. Once the 31 days notice has passed your future bills should update to the new amount. 

[caesarome]

@Sta2 

What shows on next months bill because as stated above 31 days notice ius required to cancel a TV package so any overpayment oce the sports channels have been removed should then appear as a credit.

[Sta2]

Not what they told me on the phone and channels taken off straight away I can't watch them.

[Mark39]

Best give Sky a call, then.

[Sta2]

I've rang multiple times and every time get put on hold and then someone else comes on and go through same again after 4 times it's frustrating. 

[Mark39]

I'm sure it is, but the arrangement seems to be beyond what is normal for a cancellation, so I think you'll have to persevere with Sky. You could raise a complaint: https://www.sky.com/help/articles/how-to-make-a-complaint