Discussion topic: Still being charged for broadband 3 months after cancelling and sending router back?

This message was authored by: stephensomething · ‎12 Mar 2023

I cancelled both Sky Q and broadband in December and sent both the Sky Q box and Sky router back to Sky soon after.

But I'm still being charged 40 pounds a month and just noticed this recently. How is this possible if they have the router back?

This message was authored by: Daniel0210 · ‎12 Mar 2023

@stephensomething

How did you cancel and did you get an email from Sky confirming the cancellation?

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This message was authored by: stephensomething · ‎12 Mar 2023

thank you for your reply, I just checked back and I only see a cancellation email and it only mentions Sky Q being cancelled. But both Sky Q and the broadband were cancelled together at the same time

This message was authored by: caesarome · ‎12 Mar 2023

I think it is worth you checking with Sky to make sure that your TV and especially your broadband was cancelled.

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Discussion topic: Still being charged for broadband 3 months after cancelling and sending router back?

Still being charged for broadband 3 months after cancelling and sending router back?

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