Still being charged by previous broadband provider and by Netflix

[djpaulc1888]

I signed up to a Sky TV and Broadband package at the end of November, which included Netflix as a benefit. However I am still being charged by my previous broadband provider and by Netflix. Sky never mentioned anything about me needing to contact the providers directly to cancel - surely if this was required then I should have been told?

[TimmyBGood]

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@djpaulc1888 wrote:

 surely if this was required then I should have been told?

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If the previous supplier was an ISP using the Openreach network then the one-touch switch system takes care of that, but not for Virgin, alt-net full fibre ISPs and other forms of internet connection such as satellite and WISP.

Netflix subscription should be switched once the existing credentials are used to sign into the Netflix app on a Sky device, but won't happen without that.