Speak to someone

[primrose2016]

I want to actually speak someone to discuss my account it won't let me speak to anyone. This is affecting my mental well-being.

[Daniel0210]

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@primrose2016 wrote:
it won't let me speak to anyone. 

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@primrose2016 

Are your services restricted due to a missed payment? 

[caesarome]

We fellow customers might be able to help you on here @primrose2016 if you can give some detail on what the issue is ?

[primrose2016]

I want to actually speak to someone to discuss my account. I can't speak to anyone verbally without first paying my bill. 

[Daniel0210]

@primrose2016 

That's correct then. If your Sky services have been restricted (and it’s normally only a missed payment that triggers this), Sky won’t reinstate them until you’ve paid what (Sky believe) is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. Any calls to Sky will only prompt you to make your payment.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday isn’t likely to be processed until the following week as banks are closed.