0

Discussion topic: Speak to someone or cancel

Reply
This message was authored by: Cyril83

Speak to someone or cancel

I need to speak to someone, if not I will cancel my sky tv as I'm sick of overpriced bills

Reply

All Replies

This message was authored by: Daniel0210

Re: Speak to someone or cancel

Posted by a Superuser, not a Sky employee. Find out more

@Cyril83 
You aren’t contacting Sky here. This is a customer ▶️ customer discussion forum where we try to help other customers.


To fully cancel your TV subscription, if your minimum term has ended you’ll need to give Sky the required 31 days notice. Note that the latest T’s and C’s explicitly state you can’t cancel when still in a minimum term deal unless Sky agree. (If they agree you’ll have to pay the remainder of your discounted term).

See the below link
https://www.sky.com/help/your-account/my-account-and-subscription/cancelling/cancel-my-subscription/...

Select ‘No, I still need help’ at the bottom of the link which will lead to contact methods.
(Make sure the flag in the bottom right corner is the correct one ie; UK or ROI).
UK customer ~ It may include a phone number, an email link and also a Message Us option (which is normally available between 9am and 7.30pm).
ROI customer ~ there’s a text option (Monday-Friday 9am to 4:30pm) otherwise it’s only by calling Sky Ireland or writing in.

If you successfully cancel you should receive an acknowledgment email from Sky.

If you are cancelling Sky Q, return packaging will be sent out near the end of your notice period for any loaned equipment Sky are expecting back. It’s important that you obtain proof of posting and keep it safe and indefinitely.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile

▪️▪️▪️▪️▪️
MERRY CHRISTMAS and a HAPPY NEW YEAR
This message was authored by: GD1

Re: Speak to someone or cancel

Posted by a Superuser, not a Sky employee. Find out more

@Cyril83 wrote:

I need to speak to someone, if not I will cancel my sky tv as I'm sick of overpriced bills


Which you would need to speak to Sky to cancel in any case to cancel, also threats to cancel won't get you anywhere as this is a customer helps customer community.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
Reply