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Discussion topic: Someone to speak to regarding changing my to package

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This message was authored by Nia5 This message was authored by: Nia5

Someone to speak to regarding changing my to package

I need to change my sky package I am looking for a telephone number to discuss the options or I will look elsewhere 

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Someone to speak to regarding changing my to package

Posted by a Superuser, not a Sky employee. Find out more

@Nia5 
You haven't  said whether broadband or TV but can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, alternatively you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated ROI number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Nia5
Topic Author
This message was authored by Nia5 This message was authored by: Nia5

Re: Someone to speak to regarding changing my to package

Tv

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Someone to speak to regarding changing my to package

Posted by a Superuser, not a Sky employee. Find out more

@Nia5 

Then give Sky a call. Any cancellation of parts of your subscription will involve 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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