Someone from sky needs to call me now before I cancel my direct debit

[Paul615]

I want to speak to someone!!!!

[PandJ2020]

Cancelling your DD won't achieve the outcome you want.

No one is going to call you from a post on a public forum.

Perhaps you'd like to explain your issue to see if the forum (other customers) can help?

[Paul615]

Goodbye sky I'm cancelling my direct debit . Worst customer service on the planet

•  

[Paul615]

• I see no alternative. I've been trying to speak to someone so day.

[Daniel0210]

@Paul615 

Definitely not recommended. Doing that is going to cause you additional problems. Your services will be restricted, you won't be able to call Sky, you can't cancel, late payment fees will be added and eventually Sky can involve a debt recovery company which may affect your credit rating.

Apart from lengthy queues following last nights Sky Q outage there's no reason why you can't call Sky (during opening hours).

Calls to Sky will initially be automated which may try to send you here to the forum, offer you online help or offer to send you a text. Stay on the line as long as possible and saying nothing when asked the reason for the call sometimes helps being put in the queue for an agent.

[PandJ2020]

What's the issue you are trying to resolve?

As noted, cancelling your DD will not achieve the outcome you want...

[oldfella]

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@Paul615 wrote:

Goodbye sky I'm cancelling my direct debit . Worst customer service on the planet

---

Hi @Paul615 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

If you are still in contract and cancel your direct debit Sky are likely to put you into the hands of debt collectors.

This could also adversely affect your credit rating.

[Paul615]

I'm out of contract and on a rolling contract and I couldn't care less about credit scores.

[PandJ2020]

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@Paul615 wrote:

I'm out of contract and on a rolling contract and I couldn't care less about credit scores.

---

Ok, but cancelling your DD does not cancel your contract unless you give proper notice...  (You will be still be liable)

[Daniel0210]

@Paul615 

But as you still haven't said what the issue is we're struggling to help you other than advise you of the consequences of cancellation of the payment method. 

[Paul615]

It's simple really. I want to talk to someone from sky but this is proving impossible.

[oldfella]

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@Paul615 wrote:

It's simple really. I want to talk to someone from sky but this is proving impossible.

---

H @Paul615 
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[SKY1992bf]

@Paul615  Call again and simply stay on the line for as long as possible ignoring the bot when prompted you will eventually be put in the queue to speak to an agent 

but as already noted the queue wait time is likely to be lengthy due to the sky Q outage 

[Mark39]

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@Paul615 wrote:

It's simple really. I want to talk to someone from sky but this is proving impossible.

---

It's only impossible if Sky believe you owe them money. 

[MattAB]

Try ejecting Sky viewing card whilst off. Turn on then put viewing card back in when prompted.

Worked for us! 

Good luck!