24 Dec 2024 12:13 PM
Social tariff - disabled, low income on benefit
24 Dec 2024 12:14 PM
Posted by a Superuser, not a Sky employee. Find out more@amit45
This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.
06 Jan 2025 07:39 PM
I do not think that's good enough. BT offers a fibre plan for those eligible at £29.99 a month, and I'm very tempted by it.
06 Jan 2025 07:42 PM
Posted by a Superuser, not a Sky employee. Find out moreOkay. If you don't feel the Sky social tariff is value for money then you don't have to subscribe to it.
06 Jan 2025 07:49 PM
Posted by a Superuser, not a Sky employee. Find out more@bdeflorence Feel free to go to whoever you feel offers the best price. There isn't much we, as fellow customers, can do for you.
06 Jan 2025 08:21 PM
@bdeflorence wrote:I do not think that's good enough. BT offers a fibre plan for those eligible at £29.99 a month, and I'm very tempted by it.
Sky's Social Tariff is £20 a month but if you're happy to pay £9.99 more go ahead.
06 Jan 2025 08:36 PM
Posted by a Superuser, not a Sky employee. Find out moreAnd if I remember correctly an isp offering the social tariff is voluntary.
15 Jan 2025 10:12 PM
Hi , am I on the social tariff, because I'm on a very low income, universal Cradit.
15 Jan 2025 10:33 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kam55 wrote:
am I on the social tariff,
Unless you applied to be on it by talking to Sky then you will not be on it so do have a read through this link by calling Sky:
https://www.sky.com/help/articles/sky-social-tariff
Have your national insurance number to hand.
19 Jan 2025 01:39 PM
Can I get social tariff deal
19 Jan 2025 01:40 PM
Posted by a Superuser, not a Sky employee. Find out moreThis link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff
The Sky account holder needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.
Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.
If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion