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Discussion topic: Sky vip incorrect email address

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This message was authored by Redbond This message was authored by: Redbond

Sky vip incorrect email address

Hi , when I enter sky vip competitions on all sports ones and events activities etc it puts an old out of date email address in and I have to re enter and correct it but on my account it shows correct email address how do I get old one removed as not sure where sky is getting this information from ? 

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This message was authored by caesarome This message was authored by: caesarome

Re: Sky vip incorrect email address

Posted by a Superuser, not a Sky employee. Find out more

Your email address might be shown twice on your account page here (user email and household account) so are they both correct:

 

https://www.sky.com/myaccount/my-details

 

Also make sure "Send communications to my Sky ID email" is turned On.

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Redbond
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This message was authored by Redbond This message was authored by: Redbond

Re: Sky vip incorrect email address

Thank you , I've checked and both emails correct and send communications also turned on so still baffled 

This message was authored by Prefdavid This message was authored by: Prefdavid

Re: Sky vip incorrect email address

I have the same problem. Old, obsolete email saved in VIP but correct in Account Details. Did you ever get a fix?
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