Sky tv bill too high and expensive

[Numaan]

Dear Sky Customer Service Team,

I am writing to query an unexpected and unauthorised increase to my monthly bill.

My agreed monthly payment was confirmed as £36. However, my latest bill is £46, an increase of £10.

• The agreed price of £36 was confirmed on [Date] (If you have a date/name, include it).

• This price was for [Specify your services, e.g., 'Sky Broadband Superfast and Sky Signature TV Pack'].

I cannot afford this new rate and would appreciate it if you could urgently review my account and provide a clear explanation for this increase. I expect my bill to be corrected immediately and for the £36 agreed rate to be reinstated.

I request confirmation that this issue is being investigated and a timeline for when the corrected bill will be issued.

Thank you for your prompt attention to this matter.

[GD1]

@Numaan  You're not contacting Sky Customer services posting here. Sky won't and can't reply to your post nor can they investigated anything on the back of a post in a public community from an unlinked login.

If discounts have ended you need to call them.  They won't just put you back on the previous rates as that's not how it works.

When you originally took out the discounts you will have been told how long they are for.

[Daniel0210]

@Numaan 
Like @GD1 has stated the most common reason for a bill increase (other than the inevitable annual price increase in April) is that your discounts have ended. Perhaps compare the latest bill with previous ones to see where it differs.

If your discounted minimum term has ended or its ending soon the best new discounts are still normally acquired by contacting Sky and negotiating or potentially amending your package which will require a new 24 month minimum term contract.

Significant discounts are harder to come by these days so if you’re offered something acceptable be prepared to agree to it there and then because if you decide to think about it the offer is unlikely to be available when you call back. Also remember you’re not a new customer so don’t expect anything close to a new customer deal.

See this link…
https://www.sky.com/help/articles/change-your-package-2-t2#downgrade

If you decide it’s no longer value for money and you’re thinking of changing providers remember that in 18/24 months time you'll be in the same position with that company at which point you'll be able to return to Sky and benefit from the new customer discounts available at that particular time.

[Sharcuk]

@Numaan One other tip, if you get an AI assistant to create a letter for you, you might want to fill in the  information where it prompts you!