Sky trying to take my monthly bill daily ? I’ve paid already ?

[kellb]

I paid my monthly contact mobile bill & everyday over 10 days sky have attempted to take this bill amount daily from my bank account ? Like it's on a loop? I'm in no debt with my account that's in its last 2 payments of 36 months? I am unsure how to stop this recurring from my bank who told me to stop it from this end ? Plz help 

thank you in advance 😊

[Daniel0210]

@kellb 

Was the payment made your usual direct debit payment or did you make an unnecessary manual payment? 

[kellb]

Hi thanks, it was a manual payment which wasn't my usual payment method due to my payment date falling on a weekend. 

[PandJ2020 · Accepted solution]

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@kellb wrote:

Hi thanks, it was a manual payment which wasn't my usual payment method due to my payment date falling on a weekend. 

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If the collection date falls on the weekend then its delayed until the next working day.

If you make a manual payment then that doesn't stop the automated collection.

Any manual payment you've made is not cleared against this bill but the next month.  You need to let the automated payment collect to prevent issues.

[kellb]

Thank you 😊