Sky thinks its acceptable to cut us off we moan at them

[Anonymous]

So I'm trying to get some help and advice on my bill due to your lack of service but now you're just blocking me on everything so I can't do anything at all.

yeah great customer service sky. You are a joke!

[Mark39]

You're complaining because Sky has restricted your service as a result of you not paying your bill?

[Anonymous]

No more because there is no customer service help and I work nights so can not sit on the phone in the day for hours or even want to pay to sit on and hear them chat rubbish wasting more of my money. 

My phone has been redundant and I have also not felt save without a line on me at night. 

[GD1]

@Anonymous  Do you have an unpaid bill?  As this is the only reason Sky would restrict a service.

[Anonymous]

Yeah and I've no way of communicating the fact I'm not paying my bill due to the know customer service or help on it. 

They expect me to pay when I've not had the service on contracted to?? 

The chatbot is useless and infuriating. 

Never anybody to speak to about queries like this they only care for the money ones and don't look after actually customers. 

[Anonymous]

I've also been trying to sort this out since it went down... and get sod all from anyone. 

These pointless comments aren't really helping me out either on this "community" hell system. 

It's abit like sky saying hear you go... ask the trolls instead. Unbelievable so helpful as always 

[GD1]

@Anonymous  The correct way to deal with a service issue is to speak to them, refusing to pay bills has now resulted in your services being restricted.  This applies to all customers 

Regardless of whether you feel you are in the right the reality is your not, you've breached the contract by not paying.

Did you report any faults with Sky?

[Anonymous]

Would help if they were 24 hours considering I can never call them being a night worker.. 

So always shut when I can call? What am I meant to do than? 

How is not having no service my thought and why are you even commenting if you've no actual advice for me??? 

[Anonymous]

I have reported every single week and day with nothing

[Anonymous]

Also the correct way is to actually have a customer service that is openly accessible for all to contact. 

But again, it's not because all they want is the money 

[Anonymous]

So you're just a troll than?? Around to just upset others in this so called "community"  seems to me as sky just likes to throw their customers to everyone else before even trying themselves to help them out. 

So how would you feel standing alone at 3am daily without ANY way of calling or contacting anyone you know??? Because that is scary as hell to do and have done for the past month.

What if something happened to me... surely that would be on sky. 

I've asked and chatted to the stupid chatbots but it is useless and a frustration with the fact i keep saying again, iworks NIGHTS so how and when am I meant to sit and call up sky while listening to their pointless pushing script in front of them. 

Why comment when you've not answer to me?? Oh what, to speak to them... well Why isn't a company as huge as sky not 24hrs in this age..... 

[Anonymous]

Your clearly very upset but just remember we are all customers here trying to help one another and trying to save other customers the bother of calling Sky if we have experienced similar ssues ourselves.

I get working nights means your asleep during the day but I don't imagine you work 7 nights a week and unfortunately if the service is now restricted then the only way Sky will discuss any technical/account issues with you is if you pay the full outstanding amount owed and set up a continuous payment method (You may have to pay the next month's bill also if this has been created which happens 14 days before payment due date)

Once the service is reinstated Sky can then resolve any technical problems or customer experience issues you feel you are having/had

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@Anonymous wrote:

So I'm trying to get some help and advice on my bill due to your lack of service but now you're just blocking me on everything so I can't do anything at all.

yeah great customer service sky. You are a joke!

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[Daniel0210]

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@Anonymous wrote:

Yeah and I've no way of communicating the fact I'm not paying my bill due to the know customer service or help on it.

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@Anonymous 

You can't withhold payments. 

If your services have now been restricted any calls to Sky will only prompt you to pay. Restrictions are normally only due to a missed payment and they are applied automatically so agents can’t override the process.

Sky won’t reinstate services until you’ve paid what is owed in full and set up a new continuous payment method. If your payment is two or more weeks overdue you will have to pay the next bill as well. It’s worth noting that it you’re in arrears for 56+ days Sky can fully terminate your subscription.

If you can’t pay what you owe in one go you can pay what you want, but until the bill is fully paid Sky will not reinstate your services. Sky don't allow payment plans on overdue live accounts, nor will they consider promises to pay on or by a certain date.

Once your full payment has cleared and is in Sky’s account your services should be reinstated, but this may not be instant. Also, any payment you make over a weekend or on a Bank Holiday won’t be processed until the following week.

You should be able to pay the bill and set up your direct debit via the MySky app or online using this link
https://www.sky.com/manage/bill/

Once you’ve done all this you’ll be able to call Sky as you clearly still want to speak to an agent.

[daveNOS]

@Anonymous No one here is trolling you, you can't just throw that out because the answers given are not what you want to hear.

You've put yourself in the position of having no way of contacting people while at work by not paying your bill, trying to insinuate Sky would be at fault should something happen is frankly ludicrous. 

You need to find a way of contacting Sky by phone(I get their bot is frustrating, it's one of the worst I've come across) during their opening hours,and as you claim you feel so unsafe surely you would make it a priority to do so(you can't be working 7 nights a week). 

[Mark39]

@Anonymous it's a commonly held misconception that not paying your bill gives you some sort of leverage over Sky. It doesn't. It just results in your services being suspended, and the addition of late payment fees, while Sky continue to bill you as normal for services you can't fully use. Meanwhile you won't be able to speak to Sky to sort out the underlying problem and ultimately they'll pass you over to a debt collection agency.