I changed my broadband to Sky in October. I have had a TV package at this address since 2016. Initially, Sky emailed to say that there was an address mismatch. This was clearly an error by Sky. They cancelled the order and placed a new one. The equipment was posted and received and on 16/10 we received a text saying the service was live. I installed the equipment but struggled to connect to my Sky Q. Everything else was fine. I called Sky for help to be told that their records showed that the second order was cancelled and we had no broadband (we did). They even questioned if I was using Sky equipment. I have noticed that I am still not being billed. Despite efforts to resolve this, I am still not being billed. I keep getting texts and emails about new 'orders' being placed or cancelled. Their last update stated Openreach couldn't find capacity for a fiber connection. I have given up calling Sky as nobody there knows what is happening.
Anybody have advice as to how I can resolve this?
