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Discussion topic: Sky rewards not working for a voucher

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This message was authored by trampas65 This message was authored by: trampas65

Sky rewards not working for a voucher

Our broadband went down and I paid £15 for the Outreach engineer to visit on Saturday.  As he did not visit I phoned Sky and was sent an email to receive a £15 Tesco voucher.  The email link did not work and showed

Whoops, there's been an error Sorry but we are having technical difficulties. Unfortunately, we have not been able to process your request.

I contacted Sky again but have not received any more emails, links etc.

Please can I get my £15 tesco voucher.

 

 

 


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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Sky rewards not working for a voucher

Posted by a Sky employee

Thanks for escalating this. We’ve sent @trampas65 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert

View this Answer within the discussion

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This message was authored by GD1 This message was authored by: GD1

Re: Sky rewards not working for a voucher

Posted by a Superuser, not a Sky employee. Find out more

@trampas65  You're not contacting Sky via the forum, no one hee can send you any vouchers.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

trampas65
Topic Author
This message was authored by trampas65 This message was authored by: trampas65

Re: Sky rewards not working for a voucher

I should have said please help me to get the voucher.  What are the best steps to take to get around the 'technical difficulties'.

Thanks.

This message was authored by caesarome This message was authored by: caesarome

Re: Sky rewards not working for a voucher

Posted by a Superuser, not a Sky employee. Find out more

@trampas65 

For help with that error I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987 Answer

Re: Sky rewards not working for a voucher

Posted by a Sky employee

Thanks for escalating this. We’ve sent @trampas65 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Twopants68 This message was authored by: Twopants68

Re: Sky rewards not working for a voucher

I've got the same problem, I was sent a link to receive a £10 Tesco voucher as my engineer didn't turn up

 

Twopants68_0-1710603081159.png

 

This message was authored by caesarome This message was authored by: caesarome

Re: Sky rewards not working for a voucher

Posted by a Superuser, not a Sky employee. Find out more

@Twopants68 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky rewards not working for a voucher

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Twopants68 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by mar0507 This message was authored by: mar0507

Re: Sky rewards not working for a voucher

Same for me.  Nothing.  Sky just don't care anymore.

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky rewards not working for a voucher

Posted by a Superuser, not a Sky employee. Find out more

@mar0507 wrote:

Same for me. 


Please elaborate.

This message was authored by Arron90 This message was authored by: Arron90

Re: Sky rewards not working for a voucher

I am having the same problem got a email to a link to claim a tesco voucher and the page just loads up whoops there has been a error

Screenshot_20240323_143221_Edge.jpg

This message was authored by Twopants68 This message was authored by: Twopants68

Re: Sky rewards not working for a voucher

Was told I'd receive the voucher by email this week but it never came

This message was authored by caesarome This message was authored by: caesarome

Re: Sky rewards not working for a voucher

Posted by a Superuser, not a Sky employee. Find out more

@Arron90 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can.
This isn't a live chat so replies are not instant.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Sky rewards not working for a voucher

Posted by a Sky employee

Thanks for escalating this. We’ve sent @Arron90 an invite to chat.

Thanks

Lisa - Sky Tech Team Expert
This message was authored by Twopants68 This message was authored by: Twopants68

Re: Sky rewards not working for a voucher

I still haven't received this

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