13 Feb 2024 09:58 AM
I've returned my sky quipment but they still say I am going to get charged
13 Feb 2024 09:59 AM
Posted by a Superuser, not a Sky employee. Find out more@Dan95
Have you kept your proof of posting?
Unipart are the company that deal with the returns. Before Christmas returns were taking 2+ weeks to be processed at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from the Messaging Team.
If you have the proof it’s a fairly straightforward process for the team. If you haven’t retained it, any cancellation of non return fees would be at Skys discretion.
Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 50 minutes
New Discussion