Sky requesting the return of 3 mini boxes after cancellation when I only ever had 2

[JacintaK]

I recently cancelled sky after 19 years due to a house move, I returned all the equipment I had, 2TB Box, Hub / Router, 2 mini boxes.

In the returns package Sky listed 3 mini boxes (I only ever had 2 in addition to the main box), they have accepted the return of all other equipment including remotes, however are now threatening to charge me for a mini box I never had.  There would be no use for 3 mini boxes so it is quite confusing.

Is someone able to escalate for me please?

[caesarome]

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@JacintaK wrote:

In the returns package Sky listed 3 mini boxes (I only ever had 2 in addition to the main box),

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Did the reurn package also mention the main Sky Q box ?

[JacintaK]

Thanks for the reply, yes it did. It referenced the following :-

Sky Q Mini box
Sky Q 2TB UHD Non-HDR

Sky Q Mini box
Sky Q Mini box
Sky Q Hub

However I took one mini out at installation for an upstairs room and then one mini a few years later for the main bedroom., never a third mini.

[caesarome]

@JacintaK 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

[JacintaK]

Thanks so much for your help.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @JacintaK to chat.

[JacintaK]

Thanks very much for everyone who helped with this.  Tom in Customer Service was really excellent, a really credit to the company.  The sky community here provides a great service, it is really appreciated.