Sky refuses to acknowledge I am no longer a customer and demands equipment sent back that I have alr

[PaulB16]

Ceased to be a customer in May 2025 but am still getting phone texts demanding payment and now sent packaging for a modem I have already returned. This is exactly why I'm so glad to get away from this coprporation. There's no person to ever consult and this is getting way too Orwellian a world where customer service no longer exists and draconian corporations demand money when they have no right at all. 

[Daniel0210]

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@PaulB16 wrote:

Ceased to be a customer in May 2025

Did you receive an email from Sky acknowledging your cancellation? 

but am still getting phone texts demanding payment and now sent packaging for a modem I have already returned.

Is your Sky account still showing you owe money? Billing continues to the last day of connection. 

Did you keep your proof of posting your hub back? 

This is exactly why I'm so glad to get away from this coprporation. There's no person to ever consult and this is getting way too Orwellian a world where customer service no longer exists and draconian corporations demand money when they have no right at all. 

If you owe Sky money they won't speak to you until you've paid what they believe you owe and set up a payment method.

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[PaulB16]

I did receive an email from sky acknowledging I was no longer a customer. All bills were paid, they sent packing - I sent back the modem. They acknowledged I had returned the modem. 

A moth later they demanded monthly payment even though I was no longer a customer. I ignored this. Then a month after that received another text demanding payment and also the return of the modem I had already returned. It's completely insane and has now ruined another day trying to sort out their incompetance. sky is horrible really horrible

[Daniel0210]

@PaulB16 
Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

If you have the proof it should be fairly straightforward.

We would normally escalate this to Sky on here via their Messaging Team, but unfortunately the process is currently switched off and will be for 2-3 weeks. You will  need to contact Sky and speak to an agent by other means; through social media, Sky Assistant or by calling in perhaps.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[PaulB16]

the incompetance is mind boggling. they send texts asking me to come back as customer and also demands for overpayment at the same time. they demand equipment sent back that I have already sent and they acknowledged. How can such a big company be so off the rails? and it is almost impossible to contact them. It's not unique to Sky either. Every large company has atrocious customer service and sky in it's efforts to spend zero on caring for customer's is acting like some profit monster that demands money when I'm not even a customer. I think this is harrassment and I deserve compensation not threats and cemands. another sickening aspect of extreme greed for profits.