25 Apr 2024 09:17 PM
I have a credit after cancelling Sky account when will I be likely to get a refund
25 Apr 2024 09:31 PM
Posted by a Superuser, not a Sky employee. Find out moreYou will get it refunded but as it is a slow process we can ask Sky's messaging team to contact you via here tomorrow about this if you would like ?
26 Apr 2024 01:21 AM
Yes please that would be helpful 👍
26 Apr 2024 05:18 AM
Posted by a Superuser, not a Sky employee. Find out more@Ford+focus+ST3
I’ve escalated your post to Sky and the Messaging Team should contact you later today.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
26 Apr 2024 08:39 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @Ford+focus+ST3.
26 Apr 2024 08:58 AM
Hi, sorry to jump on the post but I am also waiting for a credit refund afterI cancelled my broadband which ended 15th March. I have a bill which shows my credit but I havent received it in my bank?
Thanks
26 Apr 2024 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more@NoxLuna
Refunds can take up to 6 weeks from your last day of connection. If you can confirm it’s showing as a credit on your Sky account we can help get it refunded within 3-5 working days via the Messaging Team on here. Let us know on this thread if you want to do that.
26 Apr 2024 10:13 AM
Hi, yes please, I have it showing as a credit as a bill on my account:
Credit goes towards paying your next bill(s)Credit goes towards paying your next bill(s)
26 Apr 2024 10:14 AM
Posted by a Superuser, not a Sky employee. Find out moreI’ve escalated your post to Sky and the Messaging Team should contact you later.
You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
26 Apr 2024 10:16 AM
Thank you so much
28 Apr 2024 08:10 AM
Hi, how long does it usually take for sky to contact us? I havent heard from them yet, thank you.
28 Apr 2024 08:34 AM
Posted by a Superuser, not a Sky employee. Find out moreChat invites aren't guaranteed but I've escalated this again for you.
28 Apr 2024 08:36 AM
Thanks again 🙂
28 Apr 2024 08:49 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to @NoxLuna to chat.
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