Sky owns me £79 as I'm in credit, can I get thst back now? As they give me £168 for my phone

[Kelly93]

On my bill it says - £167 credit which is from my old phone, so can I have it in cash? 

Thank you 

[caesarome]

You can't have it is cash but you can have the amount refunded to you if your payment method is still in place so do you still have this in place ?

[Kelly93]

Yes they taken some of my next bill than I'm in £79 in credit so can I get that credit back?

[caesarome]

@Kelly93 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Kelly93 to chat.