Sky owe me money but still have not received it

[David182]

Hi,

I cancelled sky in September and was charged my October bill. I see I have £47 in credit on my account. How do I get this? When do they pay this into my account?

Thanks 

[caesarome]

@David182 

To get you some help with getting this refunded I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Addie15]

Update-We are closing this session now as this matter has been resolved. If there is anything else in the future we can help you with, please do not hesitate to reach out. Thanks.

[Surojit10]

Yes, it is showing as credit on my account.

[Daniel0210]

@Surojit10 

Your other thread has been removed. It would just cause duplicate replies.

I’ve escalated your post to Sky and the Messaging Team may get in touch with you tomorrow. 

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll then have 48 hours to click on it and join the private chat or it will close automatically. If you fail to respond to each chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll just need to check the chat thread regularly.

This link explains the Community Messaging process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Surojit10.

[Surojit10]

Hello SKY?

[Mark39]

@Surojit10 you need to reply to the chat bubble in order to speak with Sky. They can't talk with you in the open forum.

[Surojit10]

I can't see any chat bubble!

[MarkGoldsmith]

The chat bubble will be a blue/red speech bubble at the bottom of the page in this forum.

However if you don't respond within 48 hours the chat becomes deactivated.

[caesarome]

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@Surojit10 wrote:

I can't see any chat bubble!

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@Surojit10 

Try a different web browser as Sky send this to you this morning so it should be there !

[Surojit10]

Hello,

 I think you will be invited to chat to SKY customer service through a chat bubble. They will ask you some questions for identification and if satisfied they will return the amount to your bank account.

[caesarome]

Not sure what the means as this is what Sky said to you at 8.38 this morning as you can see up this page:

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@Addie15 wrote:

Hi there! Thank you for escalating this. We have sent an invite to Surojit10.

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[Omchr12]

Hi @David182 , did you get this resolved? I have the same issue (cancelled but was then charged for a month anyway, and it's saying there is 'credit' in account. Would be keen to hear the outcome. 

Thanks