Sky overcharging me on monthly bill

[Confused1971]

I negotiated a new 24 month contract in January and i am being charged £20 more per month than what they emailed me to confirm my offer. 
ive tried ringing [Removed] and spoke to two separate people who acknowledged the mistake and said someone will ring back but they have never called me back. 
oh how i wish the customer service wasnt outsourced overseas

Moderator notes: Removed name calling

[Daniel0210]

@Confused1971 

Sky aren't stealing anything. Have you checked your future bills to see whether 

a) the overcharged amount is showing as a credit on your account and

b) future bills are showing the amount you're expecting 

[Confused1971]

All visible future bills are for the incorrect amount and they have told me that they see the problem and a specialist will be in touch, but they dont call

[caesarome]

@Confused1971 

You might want to register a complaint as that should see someone contact you about this:

https://www.sky.com/help/complaints