Sky notified by another provider that I m transferring my internet but I don't

[WilfriedB]

I received a cancellation/transfer email of my broadband but I didn't cancel anything and didn't contact any broadband.

I am in france so I can't call sky atm, any idea of what happens?

(removed)

It's  appearing in my sky app as well so I don't know if it s a scam or an error from sky

Anyone with similar situation ?

Moderator note: Removed phone number.

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147