Sky mobile contract hasn't been cancelled after upgrade

[Scarlettxoxoxoxo]

I have upgraded my current iPhone to a new one, however the fee for paying the contract off early hasn'tn come out of my account and the previous contract is still active. I am also wondering whether I need to get a new SIM card because the current SIM in my new phone is from the old phone.

[PandJ2020]

Did you return your phone?  If so, it may take some time to process and hit your account.

Using your SIM from your previous phone is the correct approach.  (A new SIM will be a new phone number for starters).

[caesarome]

You can use the sim you already have on your new device.

If you have upgraded your phone then what is left on it to pay it off is added to your next available bill so have you checked to see if it is on your next bill which might be next months !

[Scarlettxoxoxoxo]

Hi I decided to keep the phone but pay the contract early.

[caesarome]

When you paid it off early how much long was left to go and what does your online bill show ?

[Scarlettxoxoxoxo]

It was around 6 months left and the online bill shows the bill for the sim, and both of the phones for devices

[caesarome]

Does it also show the payment you made anywhere. If not then give Sky a call on the free 150 number so that they can look into it for you,