Sky mobile address change/update

[Kriss15]

Hi can a superuser please escalate a chat for me so I can change my sky mobile address online please. Spent 1hr on phone with no joy.

Thanks

[caesarome · Accepted solution]

@Kriss15 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Kriss15]

Thanks a bunch

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Kriss15.

[Tom-W19]

Hi @Kriss15 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[SkyeKnott]

Hello,

I am unable to amend my details online or on the mobile app and I am looking to order a new device.  Please can I have help changing my home address?

Thanks

[ConorJB]

Hi @caesarome 

I also need to get the address changed on my account.  Would you be able to help the Sky Messaging team get in touch with me too please 🙂 

I've tried getting through on chat, and can't get to speak to anyone other than Virtual Assistant 

Thank you so much 

[Daniel0210]

@ConorJB 

Please confirm it's only a Sky mobile account you have? 

[ConorJB]

Hey @Daniel0210 

It is yes 🙂

[Daniel0210]

@ConorJB 
I’ve escalated your post to Sky and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[ConorJB]

Thank you!

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @ConorJB to chat.

[Livvy1]

Hi,

Hi can a superuser please escalate a chat for me so I can change my sky mobile address online please

thanks 

[caesarome]

@Livvy1 

I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear tomorrow you will have 48 hours to respond or it will be automatically closed.
This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Livvy1 to chat.