Sky is still trying to bill me for something that’s already been paid?

[Louis04]

Sky is still trying to bill me for a "outstanding payment" that was already paid days ago, I called sky support they told me they'd sort it but it continues to attempt to take money from my account and my overall payment left still hasn't gone down

[Daniel0210]

@Louis04 

Are you saying you made a manual payment close to the date a usual direct debit was due? We need to be clear with what's happened if we're to advise you. 

[Mr+Flibbles+86]

Hi there @Louis04 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

Thanks for chatting to us @Louis04 . Unfortunately, there was no further response on the chat in 48 hours, we are still waiting to help you. If you need our support let us know and we can re-escalate to our chat team. Your chat has been closed now. Thanks