Sky is charging for the equipment which I returned long time back

[MKS_2025]

I have received a message from Sky that they have charged me for non returning the equipment. I had returned the equipment, and I have kept the receipt with the Tracking number. The Tracking shows that the packet was delivered. It tried to call sky contact center but there is no option to resolve this. What should I do now?

[Daniel0210]

@MKS_2025 

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't have an eta on its return.

With or without proof of posting you need to contact Sky by calling, Sky Assistant or social media to try to get this sorted out.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.