Discussion topic: Sky is asking me to return equipment I do not have
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Message posted on 25 Jan 2025 01:12 PM
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Sky is asking me to return equipment I do not have
I recently switched to Stream and returned my Sky Q box as requested. Sky is now asking me to return a Sky Mini Box,, which I do not have. I did have one several years ago but that was returned long ago when I cancelled my multi room. How do I ge this request cancelled please before Sky tries to charge me the £52 for non return as per their email. I've tried the virtual assistant and got nowhere, the email says I cannot reply to it, and I am reluctant to spend a long time waiting for an agent to be available to resolve an issue that is not of my making. Any advice please?
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Message posted on 25 Jan 2025 01:16 PM
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Re: Sky is asking me to return equipment I do not have
Have they actually asked for the mini box or have you been sent the standard email which mentions all the possible equipment that they would like returned ?
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Message posted on 25 Jan 2025 01:30 PM
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Re: Sky is asking me to return equipment I do not have
Yes they are specifically asking me for a mini box, "to avoid being charged £52" but a quick check on my billing history would show that I have not had this, or been charged for this, for several years.
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