Sky have said i did not return their equipment and will be charged

[RustyB125]

I returned the equipment on 11/07/2025 and have recieved a message that it has not been returned and will be charged.

Tracking number [Removed]

Post Office tracking shows delivered and signed for on 14/07/2025

I know there is a backlog at the delivery depot but it is now mid October !!!

If i am charged how do i claim a refund?

Thanks sky community for your help.

Moderator notes: Removed tracking number

[Daniel0210]

@RustyB125 

Your post has been temporarily removed as it contains the tracking number. It will return after moderation.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward as you have the tracking info.

[RustyB125]

Okay thanks. I have discovered they say i only returned one sky mini box so i know the equipment was recieved, but both were in the box with the other equipment. I will see what they say.

Thanks for your help.