Sky glass tv bill

[TripatpalSingh]

If I had returned glass tv  and already pay using days bill. So why I pay  more  payment showing in bill. You can't force me to pay this money cause I have not any items or equipments which I am using now. 

[caesarome]

@TripatpalSingh 

You are not talking to Sky on here as you are only talking to other customers. This might have happened if the bill has been created while you returning the TV so what do your future bills show and did you call Sky to cancel your subscription ?

[peter-marlow+1966]

TripatpalSingh

Did you get  an email  with  a termination  date  on it and did you give sky 31 days notice, and were you still in your contract  as this could also be the reason  

[TripatpalSingh]

 

Yes

Hello Tripat Pal,

We've received your returns request and we'll be collecting the products listed below on 30 May.

Your products

•

Sky Glass Medium Anthracite

A returns fee of £25.00 has been added your account for this collection, which you’ll see on your next bill. Remember, you can view your bill anytime here

Here's a summary of your subscriptions that will be cancelled. We'll continue to bill you for your subscriptions until we collect your equipment.

Your subscriptions

•

Sky Ultimate TV - Sky Entertainment with Netflix

•

Netflix Standard with Ads

What you need to do before the courier arrives

•

Please take photographs of your products before the courier packages up the device

•

Have your products including the stand, remote control and cables ready to be packaged by the courier

•

If your device is wall mounted, please remove it from the wall

•

If you've already set up your devices, don't forget to factory reset it. Further information can be found at sky.com

What happens on the day

The courier will package up the equipment when they arrive, so you don't need to worry about doing that.

What happens after collection

[TripatpalSingh]

 

[caesarome]

@TripatpalSingh 

If you are still be billed for it and not seeing a credit for any overpayment then you will need to call Sky about this.

150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:

https://www.sky.com/help/home

Try saying nothing when spoken to by the bot.

[Daniel0210]

@TripatpalSingh 

Your second image was rejected as you haven't blocked out personal details ~ your personal email address.