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Discussion topic: Sky expects consumers to go out of their way to return equipment or else

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This message was authored by Anonymous This message was authored by: Anonymous

Sky expects consumers to go out of their way to return equipment or else

If you want the equipment collect it yourself, I do not work for sky, alternatively I can invoice you for my time. £50/hour minimum 1 hour


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This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

So they would spend thousands on legal fees to get their £5 router back?

As you would be in breach of the contract you agreed to, Sky legal costs are potentially recoverable from you at the instruction of a court if things get that far.  I'd seriously suggest you don't go down that route: it generally doesn't work out well.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Do you realise we are customers like yourself?

You have already agreed to return loaned equipment when you signed up. The customer is obliged to return it. If you don't you'll be charged as per this link

https://www.sky.com/help/articles/charges-for-not-returning-sky-q-equipment

Even then the equipment doesn't transfer ownership to you.

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

They can collect their equipment whenever they like, however they so choose?

 

I will not go out of my way to arrange this for them without compensation for my time sorry.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Then the non return fees will be charged. I'm not sure why you refuse to return something that isn't yours. Sky will not collect it but you can arrange Royal Mail to at no cost to you.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Anonymous 

Then the non return fees will be charged. I'm not sure why you refuse to return something that isn't yours. Sky will not collect it but you can arrange Royal Mail to at no cost to you.


Certainly not exactly going out of your way to ask Royal Mail to collect it.



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

They can certainly try. I don't work for sky? I don't work for free?

 

If they want their equpment they can arrange collection, it has nothing to do with me. They should be able to operate their business without my involment.

 

 

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Your constant refusal to return loaned equipment just means Sky taking action. There is nothing else we can suggest on here. Sky will not collect it! 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

So they would spend thousands on legal fees to get their £5 router back?

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous 

Non return of a router is £50+. Sky would pass the debt to a debt collection agency and it'll impact your credit score. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by daveNOS This message was authored by: daveNOS

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous You have a vastly inflated sense of entitlement going on there, you are responsible for the return of the equipment and no amount of your frankly ridiculous ranting will change that, if you fail to return it then no doubt Sky will charge you and if you fail to pay that then debt collectors will be involved resulting in further added fees and possibly more serious action such as CCJ's.

It seems rather ridiculous to risk that just because you can't be bothered to either visit a post office or arrange for royal mail to collect the equipment....

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

Sure they try to charge that but I doubt the hardware is worth that much.

This message was authored by TimmyBGood This message was authored by: TimmyBGood Answer

Re: Sky expects consumers to go out of their way to return equipment or else

Posted by a Superuser, not a Sky employee. Find out more

@Anonymous wrote:

So they would spend thousands on legal fees to get their £5 router back?

As you would be in breach of the contract you agreed to, Sky legal costs are potentially recoverable from you at the instruction of a court if things get that far.  I'd seriously suggest you don't go down that route: it generally doesn't work out well.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

I have no entitlment over equpment just sky expecting me to go out of my way, but everyone here seems to work for sky.

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

I'm not ranting?

Topic Author
This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky expects consumers to go out of their way to return equipment or else

I wasn't however expecting such a backlash from the community for a more liberal viewpoint

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