Sky equipment returned

[JF201]

I returned my sky mini box in January despite this still getting emails and messages saying I'll be charged for the equipment I I have returned I've called Sky numerous times and each time they say it has been solved but it never is I don't know what else to do I've tried all that I know 

[Daniel0210]

@JF201 
Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

With or without proof of posting we can maybe get you some help from Skys Messaging Team. If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion. Let us know in this thread if you have the proof of posting and if you want to engage in a chat with Sky.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t allow them on the forum.

[JF201]

I did keep my proof of purchase but it's been a long time lapsed I've missed laid it ?

[Daniel0210]

@JF201 

To see if they can still help you I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent @JF201 an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[KD1962]

Where did you send it to? I cannot see where to send my sky broadband box back to?

[caesarome]

@KD1962 

If you have cancelled then Sky usually sends packaging out near the end of the cancellation notice period of 14 days for Broadband/Talk so if you haven't received it then you can use whatever boxes you have or can get as this link will help you to print the return label and return it via Royal Mail:

https://www.sky.com/help/articles/return-tv-broadband

Add a note inside with your account number and a list of equipment you have included.
Make sure you get and keep proof of posting when sending this off.

[AJSharp]

Me too, it's so bloody annoying. Making me really hate SKy. 

[AJSharp]

Ive already sent mine and they've still charged me. 

[Daniel0210]

@AJSharp 

Have you kept your proof of posting / tracking information / email from Sky confirming the package is with the courier?

Sky use Unipart to deal with returns and they are taking a number of weeks to process equipment at their warehouse.

We would usually be able to escalate this to Sky via the Messaging Team on here but I'm afraid the option is not available and we don't know when it'll return.

You need to contact Sky by calling in, using Sky Assistant or via social media to try to get this sorted out which should be straightforward if you have the proof of posting.

Please don't try to post an image of the Royal Mail tracking or postal receipt as Sky don't allow them on the forum.

[gustavo1]

I’ve already returned my Stream puck, and I have proof of delivery, yet I’m still getting letters and emails demanding that I return it. I am now stuck on hold with Sky again.

The service has been absolutely unacceptable. There’s never anyone available to answer the phone, and every call ends up in the same pointless automated loop with no human support whatsoever. It’s exhausting and completely unnecessary.

The whole experience — from the product to the support — has been deeply disappointing. Sky needs to sort this out urgently, because customers shouldn’t have to fight this hard over something so simple.