Sky equipment return

[Angry1974]

I have recently returned my Sky Q  Box as I have moved onto Sky Stream. I have proof of delivery via Royal Mail dated 1st April but I received a text messsage from Sky today asking to return the equipment. This is also showing on the Sky app. What do I need to do next? Do I need to call Sky?

[GD1]

@Angry1974   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[Greenfingers001]

Thanks for escalating this. We’ve sent an invite to chat.